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Video Teleconference Technician (SCA 13110) in Killeen, TX at NOK-KaiHonua

Date Posted: 7/3/2018

Job Snapshot

Job Description

Location:  Fort Hood, Texas (Killeen)

Job Summary

KaiHonua, LLC is seeking a highly motivated, self-directed Unified Communications (UC) Administrator to join our growing team. This team supports mission-critical media operations and communications for our government customer that is responsible for providing IT services and support across multiple US Army Commands. The UC Administrator will be responsible for supporting communication events, and facilitating and coordinating connections of various media resources to stand up Video Teleconference (VTC) and UC connections across geographically disperse locations.

Responsibilities

Must be able to perform the following:

  • Schedule and manage telephone meetings using phone conference, VTC, and UC systems
  • Troubleshoot problems such as joining, conducting, and participating in phone conference, VTC, and UC meetings
  • Support various operations and maintenance (O&M) tasks for a variety of media systems, including live and delayed streaming broadcasts
  • Perform system integrity and connectivity tests to ensure system availability
  • Assess and report on performance and usage numbers
  • Ensure compliance with policies and procedures including DoD STIG requirements
  • Develop and maintain documentation of all processes associated with administration of the network and duties performed by network & system administrators
  • Other duties as assigned

 

Company

Headquartered in Hawaii, KaiHonua, LLC is a SBA Certified NHO 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects located around the world, our team possesses innovative expertise in the development of a wide range of technology solutions.  KaiHonua, LLC is an equal opportunity employer.

 

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

 

Job Requirements

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Associates Degree in Computer Science, Information Technology, or related discipline
  • 1+ years of experience performing VTC systems administration functions
  • Must possess and maintain an IT I level certification IAW AR 25-2 and an IAT II certification IAW DoD 8570.01-M
  • DISA DVS certification
  • Secret Clearance
  • Demonstrated knowledge of VTC technology and equipment and coordinating VTC type meetings across multiple sites.
  • Customer service skills, and experience fielding and troubleshooting customer questions and issues
  • Experience supporting communications/media systems such as: phone conference systems, VTC systems, UC interfaces, live and delayed streaming video, and digital signage technologies
  • Experience with Video Teleconference (VTC) and Unified Communications (UC) technologies
  • Experience with media/VTC/UC vendors and technologies such as Polycom, Microsoft Lync (Skype for Business), VBrick, Sonus, Cisco, Ectocryp, Acano, etc.
  • Familiarity with Microsoft Active Directory/GPO integration with SCCM
  • Possesses good knowledge of different software systems, client/server architectures and various compatibility requirements.
  • Experience in troubleshooting, software development processes and ability to understand and implement client requirements.
  • Ability to organize, prioritize and meet deadlines
  • Capable of conveying complex information in a simplistic manner
  • Strong critical thinking and problem solving skills
  • Strong self-starter requiring minimal supervision
  • Able to take proactive measures to prevent problems rather than reactive by nature
  • Strong verbal and written communication to effectively express concepts, plans, and proposals
  • Must be a U.S. citizen

Security Clearance

Position Requires an active DoD Secret security clearance