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Video Teleconference Support Specialist in Bethesda, MD at NOK-KaiHonua

Date Posted: 3/29/2018

Job Snapshot

Job Description

The qualified candidate shall provide Video Teleconference Support, displaying a high degree of knowledge managing hardware, software, scheduling, and session management. The qualified candidate will be responsible for a wide variety of support including, but not limited to:

  • Installation, operation, maintenance, repair, and modification of all VTC hardware and software
  • Coordinate the connections between sites and scheduling VTC meetings as requested
  • Provide end user training
  • Prepare and maintain technical documentation
  • Analyze current technologies and recommend system improvements; participate in the planning, design and implementation of any new VTC systems or modifications to existing systems
  • Administer, manage, activate and perform routine monitoring of the various VTC systems
  • Install, configure and test new system equipment as required
  • Perform system backups on a routine scheduled basis
  • Run scheduled and Ad-hoc reports as required
  • Troubleshoot systems as issues arise, ensuring all problems are promptly resolved and all actions are documented as required
  • Perform Asset Management duties related to VTC equipment

Job Requirements

  • Active DoD Secret clearance is required.
  • Must have any following certificates to meet DoD 8570 IAT Level II requirements, including CompTIA Security+ CE, SSCP, CCNA-Security, GSEC, CISSP, CASP, CISA, GCED, and GCIH.
  • A minimum of 2 years' experience setting up vtc meetings.
  • The ability to stand and walk for long periods of time.
  • The ability to lift 50 pounds.
  • Ability to perform multi-tasking, prioritizes a variety of concurrent tasks with minimal direction
  • Experience in Video hardware troubleshooting
  • Ability to work and communicate effectively with people at all levels of the organization
  • Knowledge and experience with Desktop, Laptop, Windows OS and Mac iOS platforms and their AV capabilities and standards
  • Must be a U.S. Citizen