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Systems Administrator - Senior VTC in Rock Island, IL at NOK-KaiHonua

Date Posted: 7/2/2018

Job Snapshot

Job Description

Location:  Rock Island Arsenal, Rock Island, IL

Job Summary

KaiHonua, LLC is seeking a highly motivated, self-directed Senior Systems Administrator to join our growing team. The VTC team supports mission-critical media operations and communications for our government customer that is responsible for providing IT services and support across multiple US Army Commands. The UC Administrator will be responsible for supporting communication events, and facilitating and coordinating connections of various media resources to stand up Video Teleconference (VTC) and UC connections across geographically disperse locations. The role of a Unified Communications Systems Administrator-III is to serve as the final escalation point for all Unified Communications issues in the customer organizations. The position requires direct management oversite of the VTC technical teams.

Essential Duties and Responsibilities

Must be able to perform the following:

  • Primary focal contact for all VTC team operations
  • Schedule and manage telephone meetings using phone conference, VTC, and UC systems
  • Troubleshoot problems such as joining, conducting, and participating in phone conference, VTC, and UC meetings
  • Support various operations and maintenance (O&M) tasks for a variety of media systems, including live and delayed streaming broadcasts
  • Perform system integrity and connectivity tests to ensure system availability
  • Assess and report on performance and usage numbers
  • Serve as an escalation point for Jr. System Engineers & System Administrators for all issues related to Unified Communications environment within the Desktop solution
  • Installs, maintains, and troubleshoot complex high availability hardware and software
  • Works directly with Microsoft PFEs/Vendor, Engineering and DTF on improvements of the DTE Solution
  • Identify issues and create improvement processes to help with the reduction of incident outage times
  • Provide Technical Leadership to the entire Tier II – III Teams
  • Mentors Jr. System Administrators and System Engineers; including On-the-Job Training to staff
  • Ensure compliance with policies and procedures including DoD STIG requirements
  • Develop and maintain documentation of all processes associated with administration of the network and duties performed by network & system administrators

Job Requirements


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • Bachelor’s Degree in Computer Science, Information Technology, or related discipline
  • 8+ years of experience performing systems administration functions
  • 6+ years of Windows System Administration; 3+ years of SCCM experience
  • Must possess and maintain an IT I level certification IAW AR 25-2 and an IAT II certification IAW DoD 8570.01-M and BBP 05-PR-M-0002
  • Secret Clearance


  • Demonstrated experience with Microsoft Server (2012 R2 preferred), Active Directory, Hyper-V SCVMM (2012), SQL Database (2014 preferred)
  • In-depth knowledge of High-Availability computing and networking (load balancing, TCP/IP, DHCP, DNS)
  • Hands-on experience installing, troubleshooting and publishing applications using XenApp technologies
  • Customer service skills, and experience fielding and troubleshooting customer questions and issues
  • Extensive experience supporting messaging and Unified Communications/media systems such as: phone conference systems, VTC systems, UC interfaces, live and delayed streaming video, and digital signage technologies across multiple site
  • Experience with Video Teleconference (VTC) and Unified Communications (UC) technologies
  • Experience with media/VTC/UC vendors and technologies such as Polycom, Microsoft Lync (Skype for Business), VBrick, Sonus, Cisco, Ectocryp, Acano, etc.
  • Proficient in handling the most complex of technical development concepts, latest software tools and technologies, strong database concepts and designing techniques.
  • Familiarity with Microsoft Active Directory/GPO integration with SCCM
  • Experience developing custom ad hoc SQL queries for SCCM data analysis
  • Possesses good knowledge of different software systems, client/server architectures and various compatibility requirements.
  • Experience in troubleshooting, software development processes and ability to understand and implement client requirements.
  • IT staffing and management


  • Ability to organize, prioritize and meet deadlines
  • Capable of conveying complex information in a simplistic manner
  • Strong critical thinking and problem solving skills
  • Strong self-starter requiring minimal supervision
  • Able to take proactive measures to prevent problems rather than reactive by nature
  • Strong verbal and written communication to effectively express concepts, plans, and proposals

Security Clearance

Position Requires a Secret Clearance