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ITSM Analyst in Stafford, VA at NOK-Vintun

Date Posted: 7/24/2018

Job Snapshot

Job Description

Vintun LLC is seeking an ITIL Version 3 practitioner to help our client achieve effectiveness and efficiency in the delivery and support of IT services.  The candidate will be part of a team that collects job task data and evaluates and reports findings based on industry best practices.   Assist customer in the review and evaluation of Service Operations functions including Event Management, Incident management, Problem Management, Access Management, Service Desk, Technical Management, Application Management and Operations Management. Identify risks or issues in the execution of Service Operations functions and provide mitigation recommendations. Identify opportunities to enhance effectiveness and efficiency in the delivery and support of services. Provide recommendations to implement enhancements while maintaining current Service Operations levels.  This role includes interviewing onsite service operations leads, conducting comparative analysis with job tasks and industry best practices, and reporting findings using analytical methods.  The environment is oriented towards regional, IT delivery organizations. 

Candidates should have experience with the below tasks:

  • Identify the ITIL process and sub-process areas a work task supports
  • Review current process documentation for completeness and effectiveness.
  • Review the IT organizational construct to determine efficiency gains
  • Recommend IT governance policy and procedures
  • Assess process maturity
  • Identify IT skills and training that may be required to improve efficiency within the organization
  • Review complex IT systems manpower/manning status and projections
  • Prepare, submit and brief periodic status reports.
  • Prepare analytical products and written documentation
  • Assist in the development of surveys and data collection templates
  • Interview task leaders to assess ITIL implementations within their organization.
  • Draft written documentation to report findings
  • Develop analytical charts and graphs to communicate findings.

Job Requirements


  • Bachelor’s Degree (Statistics, Mathematics, Computer Science or Operations Research preferred)
  • 7-10 years of experience
  • Knowledge of Marine Corps IT Operations (desired)
  • Proficiency in the use of MS Office suite of products and web-based tools and applications
  • ITIL Version 3 Certification/s required (Intermediate to Expert -- Operations and Analysis desired)
  • A current SECRET clearance is required.