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IT Workflow Manager in Honolulu, HI at NOK-KaiHonua

Date Posted: 5/15/2018

Job Snapshot

Job Description

Location:  Honolulu, HI

Job Summary

KaiHonua, LLC is looking for an IT Workflow Manager Lead the development of automated workflows, including process discovery, modeling, and development, and test for Tripler Army Medical Center. Work closely with commercial clients, user interaction designers, help desk staff to develop and integrate processes in complex IT environments.



Must be able to perform the following:

  • Setup the work flow environment, including: application servers and database servers.
  • Implement production, productivity, quality, and customer service standards.
  • Support configuration management and deployment processes.
  • Develop a wide array of client deliverables including, but not limited to, modeling of to-be processes, development of user stories, user journey maps, and user interaction screens.
  • Lead the development team in planning iterations, user stories, and development sprints.
  • Provide technical advice and assistance on the design, implementation and operation of systems.
  • Provide weekly and monthly reports on related activities.
  • Other duties as required



Headquartered in Hawaii, KaiHonua, LLC is a SBA Certified NHO 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects located around the world, our team possesses innovative expertise in the development of a wide range of technology solutions.  KaiHonua, LLC is an equal opportunity employer.

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

Job Requirements


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills/Qualifications: Requirements Analysis, Strategic Planning, Self-Motivated and Self-Monitoring, Exceptional Oral and Written Communications, Technical Communication, Problem Solving, Multi-tasking, Project Management, Project Life Cycle Management, PMP and military are highly desired.

Military Installation Access and Security Clearance:  This position resides on a military installation.  Must be able to qualify for and obtain a base access pass (successful pass of background check) and currently hold or able to obtain a security clearance.

Education and Experience: This position requires a bachelor’s degree from an accredited institution as well as DoD 8570.01-M IAT Level I certification and 5 or more years work experience managing Help Desk operations using an IT workflow process for multiple integrated systems. Experience in developing and writing Knowledge Base articles similar to standard operating procedures.


  • Ability to organize, prioritize and meet deadlines
  • Capable of conveying complex information in a simplistic manner
  • Strong critical thinking and problem solving skills
  • Strong self-starter requiring minimal supervision
  • Able to take proactive measures to prevent problems rather than reactive by nature
  • Strong verbal and written communication to effectively express concepts, plans, and proposals
  • Must be a US citizen



  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
  • Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.


Security Clearance

Position Requires an active DoD Secret security clearance